Office Policies

Our Mission

At Dentistry for Kids, we are dedicated to providing your child with the very best dentistry available. The dentists and staff are experts at dealing with children's concerns and calming their fears while treating their dental needs.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:
Monday – Friday: 8:30 a.m. – 4:30 p.m.

Appointments

Appointments are an important part of your child's treatment. This time has been reserved specifically for you to speak with the doctor and for your child to receive treatment. Please arrive on time for your child's appointment. If you are more than 10 minutes late, you may be asked to reschedule. We request a 48-hour notice if you need to cancel your child's appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation. Multiple missed appointments may result in dismissal from the office.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

Payment Options

Dentistry for Kids strives to provide affordable, high-quality treatment that fits your budget! Your child's treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered. Charges are payable at the time of treatment. We offer a variety of payment options to meet your needs. Our office accepts cash, checks, and Visa, MasterCard, American Express and Discover credit cards. If special arrangements are needed, please talk to our office manager prior to receiving service. Likewise, if you have any questions, please ask a member of our staff, and we will review your payment options with you.

Affordable Financing

Don't let finances stand in your way of giving your child the beautiful, healthy smile they deserve! We are pleased to offer third-party financing through CareCredit with a $0 down payment and low monthly payments. This flexible payment option allows you to pay for services over a period of time, making your child's treatment more affordable.

Insurance Policy

We will submit all insurance claims for you. We will fully attempt to help you receive full insurance benefits; however, you are personally responsible for your account, and we encourage you to contact us if your policy has not paid within 30 days.

Dentistry for Kids is in-network/a preferred provider for the following insurance plans:

Delta Dental
Dental Source
United Concordia

Non-Discrimination

Discrimination is Against the Law

Dentistry For Kids complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Dentistry For Kids does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Dentistry For Kids

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:

○ Qualified sign language interpreters

○ Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Provides free language services to people whose primary language is not English, such as:

○ Qualified interpreters

○ Information written in other languages

If you need these services, contact our office manager, Joelle Maestas.

If you believe that Dentistry For Kids has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Bryce Peterson, 1439 S St Francis Dr. Santa Fe NM. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Bryce Peterson is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Dentistry For Kids cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. [Name of covered entity] no excluye a las personas ni las trata de forma diferente debido a su origen étnico, color, nacionalidad, edad, discapacidad o sexo.

Dentistry For Kids:

• Proporciona asistencia y servicios gratuitos a las personas con discapacidades para que se comuniquen de manera eficaz con nosotros, como los siguientes:

○ Intérpretes de lenguaje de señas capacitados.

○ Información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles, otros formatos).

• Proporciona servicios lingüísticos gratuitos a personas cuya lengua materna no es el inglés, como los siguientes:

○ Intérpretes capacitados.

○ Información escrita en otros idiomas.

Si necesita recibir estos servicios, comuníquese con Joelle Maestas.

Si considera que [Name of covered entity] no le proporcionó estos servicios o lo discriminó de otra manera por motivos de origen étnico, color, nacionalidad, edad, discapacidad o sexo, puede presentar un reclamo a la siguiente persona: Bryce Peterson, 1439 S St Francis Dr. Santa Fe NM. 505-473-5437, santafedentistryforkids@gmail.com. Puede presentar el reclamo en persona o por correo postal, fax o correo electrónico. Si necesita ayuda para hacerlo, Bryce Peterson está a su disposición para brindársela.

También puede presentar un reclamo de derechos civiles ante la Office for Civil Rights (Oficina de Derechos Civiles) del Department of Health and Human Services (Departamento de Salud y Servicios Humanos) de EE. UU. de manera electrónica a través de Office for Civil Rights Complaint Portal, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o bien, por correo postal a la siguiente dirección o por teléfono a los números que figuran a continuación: